{"id":921,"date":"2026-04-03T16:34:45","date_gmt":"2026-04-03T16:34:45","guid":{"rendered":"https:\/\/cloudabove.com\/help\/?p=921"},"modified":"2026-04-03T16:34:45","modified_gmt":"2026-04-03T16:34:45","slug":"understanding-your-mx-records","status":"publish","type":"post","link":"https:\/\/cloudabove.com\/help\/understanding-your-mx-records\/","title":{"rendered":"Understanding Your MX Records"},"content":{"rendered":"\n<p>Your hosting control panel shows three default MX records with priorities 10, 20, and 30. The first two may point to one mail server, but the third points to a different domain. It looks like a typo, but it&#8217;s <strong>intentional and correct.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why It&#8217;s Different<\/h2>\n\n\n\n<p>Mail servers use these records in order of priority. Having a third MX record on a different domain is part of how your mail routing works. Changing it would break your email delivery. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to Do<\/h2>\n\n\n\n<p>When you add these to your external DNS provider (like Cloudflare), copy them <strong>exactly as shown<\/strong> in your hosting control panel:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Priority 10: mx10.&#091;your-domain]\nPriority 20: mx20.&#091;your-domain]\nPriority 30: mx30.&#091;different-domain]<\/code><\/pre>\n\n\n\n<p><strong>Don&#8217;t modify the third one.<\/strong> Even though it looks different, that&#8217;s the right setup.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Add or confirm the MX records in your external DNS provider exactly as listed in your hosting control panel.<\/li>\n\n\n\n<li>Use priority 10 for mx10.cloudabove.com.<\/li>\n\n\n\n<li>Use priority 20 for mx20.cloudabove.com.<\/li>\n\n\n\n<li>Use priority 30 for mx30.cloudabove.com.<\/li>\n\n\n\n<li>Do not change the third MX hostname simply to match the first two unless cloudabove support has advised a different custom mail configuration for your service.<\/li>\n<\/ol>\n\n\n\n<p>If you use a third-party DNS provider, copy the values exactly from the control panel rather than assuming the final record should match the others.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your hosting control panel shows three default MX records with priorities 10, 20, and 30. The first two may point to one mail server, but the third points to a different domain. It looks like a typo, but it&#8217;s intentional and correct. Why It&#8217;s Different Mail servers use these records&hellip;<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,8],"tags":[],"class_list":["post-921","post","type-post","status-publish","format-standard","hentry","category-cpanel","category-email"],"_links":{"self":[{"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/posts\/921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/comments?post=921"}],"version-history":[{"count":1,"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/posts\/921\/revisions"}],"predecessor-version":[{"id":922,"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/posts\/921\/revisions\/922"}],"wp:attachment":[{"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/media?parent=921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/categories?post=921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudabove.com\/help\/wp-json\/wp\/v2\/tags?post=921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}