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If you’re using Scout’s WordPress SSO feature to access the dashboard and see the error message “There has been a critical error on this site”, it usually means the WordPress user that Scout is trying to use has changed. To clear the issue, trigger a manual refresh of the WordPress…
Subdomains (e.g. staging.yourdomain.com) are treated as independent sites in Scout and to create a subdomain, simply head to Sites, click Add a Site at the top-right and then select the Subdomain option. Enter the first part of the domain (e.g. staging) in the first field and select the parent domain…
In almost all cases, we recommend using the account type of Other/IMAP when adding an email account to your PC, Mac or phone/tablet. If you’re having trouble sending/receiving, please double check that your settings align with the below. Incoming settings Replace yourdomain.com with your actual domain, or email address. IMAP…
Description Your SMTP plugin or app integrates with a third-party SMTP or transactional email service such as Mailgun, SendGrid, Brevo, Mandrill or AWS SES and it can’t send emails. You may see errors such as: Could not open a socket to the SMTP server Connection timed out Failed to connect…
You can access the Scout Control Panel through your cloudabove account at my.cloudabove.com. Login to your cloudabove account via my.cloudabove.com Click Scout Control Panel in the main menu Once logged in, you will be able to manage your sites, databases and servers