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If you’ve added an IP address to your site’s Trusted IPs but you’re still having issues with 401 or 403 errors when trying to access your site, here are some things to check first: Are you using Cloudflare? If your domain is using Cloudflare, ensure that the Cloudflare toggle is…
Need to log into WHM but don’t have the URL? It’s simple—just use your server hostname or domain with port 2087. The WHM Login URL Use one of these formats: https://[server-hostname]:2087 https://[your-domain]:2087 Replace the brackets with your actual server hostname or domain name. Example: https://myserver.hosting.com:2087 https://myreseller.co.uk:2087 Don’t Know Your Hostname?…
You can easily login to Plesk through your cloudabove account. Logging into Plesk through your cloudabove customer account When logging in through your account, you don’t need to know your cPanel username or password. Login to your cloudabove customer account at my.cloudabove.com Select Services Click on the service you wish…
As a reseller, you can grant SSH (Secure Shell) access to cPanel accounts you manage through WHM. SSH allows account holders to connect to the server via a command-line interface — useful for tasks such as running scripts, managing files, and using developer tools. There are two methods available to…
Need to point your domain to a new server? If we manage your DNS, our support team can make the change for you. Here’s exactly what you need to do. You might need a DNS change if: A new hosting provider or developer asked you to point your domain elsewhere…
When a developer needs access to the files for a specific website hosted on Scout Control Panel, you can grant secure SFTP access directly through the Scout Control Panel. This process is quick, does not affect the live website, and ensures the developer receives only the credentials they need. 1.…
Keep automated attackers off your site. Scout blocks malicious bots by default, but you can fine-tune protection or add exceptions for legitimate bots you trust. Step 1: Open Security Settings Log into cloudabove.com and open your Scout Control Panel. Click the Settings icon beside the site you want to protect.…
Need to take a site offline for a bit? Whether you’re performing maintenance or just need a temporary “time-out” for a project, the Scout Control Panel makes it incredibly easy to toggle access on and off. Step 1: Log In to Scout Control Panel First, head over to cloudabove.com and…
Sometimes you’ll want to allow SSH/SFTP access to your sites to a colleague or a web developer, but maybe you’re not comfortable with handing over the SSH/SFTP password. Another method for allowing access is to add a public SSH key to the site. 💡Note: This guide assumes you know how…
There’s various different ways to access/edit your files on your hosting, such SSH, FTP or simply using the File Manager in the hosting control panel. This guide will show you how to setup an FTP account to access your hosting. 1. Login to your Plesk account. When you first set up an account with us, you would have…