If you have any question you can ask below or enter what you are looking for!
If you’ve lost or forgotten your cPanel password, don’t worry — you can reset it quickly without contacting support in most cases. Option 1 — Reset via the Login Page Go to your cPanel login page (e.g. yourdomain.com:2083 or cpanel.yourdomain.com) Click Reset Password Enter your cPanel username or the email…
Two-factor authentication (2FA) adds a second layer of protection to your account by requiring a time-based code from an authenticator app in addition to your password. This guide walks through enabling 2FA from your account portal. Step 1: Open Security Settings From your my.cloudabove.com account dashboard, open the account menu…
Account lockouts can be confusing, especially when you receive a notification but don’t know which system triggered it. This guide helps you identify the source of a lockout, review the relevant logs, and gather the right information before contacting support. 1. Common Sources of Account Lockouts 1.1 WordPress Security Plugins…
This article explains how your portal login works, which email address is used as your username, and what to do if you’ve lost or forgotten your credentials. It also clarifies the difference between portal access and hosting control panel access, and when to contact support for help. Portal Username: Which…
Your client portal supports multiple users under a single account. This means you can invite colleagues, team members, or contractors to access your account with their own login, without sharing your password. Each person can be given exactly the right level of access for their role, and that access can…
If you’re using Scout’s WordPress SSO feature to access the dashboard and see the error message “There has been a critical error on this site”, it usually means the WordPress user that Scout is trying to use has changed. To clear the issue, trigger a manual refresh of the WordPress…
If you’ve added an IP address to your site’s Trusted IPs but you’re still having issues with 401 or 403 errors when trying to access your site, here are some things to check first: Are you using Cloudflare? If your domain is using Cloudflare, ensure that the Cloudflare toggle is…
Need to log into WHM but don’t have the URL? It’s simple—just use your server hostname or domain with port 2087. The WHM Login URL Use one of these formats: https://[server-hostname]:2087 https://[your-domain]:2087 Replace the brackets with your actual server hostname or domain name. Example: https://myserver.hosting.com:2087 https://myreseller.co.uk:2087 Don’t Know Your Hostname?…
A website may display a database connection error when the hosting account has run out of available storage. In such situation, the database service itself may still be running, but the site cannot connect or operate correctly until disk space is freed. Symptoms You see a message on the website…
You can easily login to Plesk through your cloudabove account. Logging into Plesk through your cloudabove customer account When logging in through your account, you don’t need to know your cPanel username or password. Login to your cloudabove customer account at my.cloudabove.com Select Services Click on the service you wish…