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A common point of confusion when setting up email accounts in cPanel is the difference between an individual Mailbox Quota and your overall Account Disk Limit. If you’ve set a mailbox to “Unlimited”, you might wonder why you suddenly receive storage warnings or why your emails stop arriving. This guide…
cPanel’s webmail (Roundcube) support CalDAV for syncing calendar with external services such as Apple Calendar, or mobile devices. However, there are limitations when using Google Calendar. What Is CalDAV? CalDAV allows calendar apps to read and write events stored on a remote server. It enables: Two‑way syncing of events Access…
Website files and database restore on cPanel reseller accounts can be done using Jetbackup or Acronis. Ideally restoring a website files and database type from backup will NOT impact emails or inboxes. Type of backup Restoration available with Jetbackup 5 Full Backups: Restoring a full backup will rollback entire account…
Account lockouts can be confusing, especially when you receive a notification but don’t know which system triggered it. This guide helps you identify the source of a lockout, review the relevant logs, and gather the right information before contacting support. 1. Common Sources of Account Lockouts 1.1 WordPress Security Plugins…
Having a secure website isn’t just a nice-to-have anymore—it’s a must! A free SSL certificate ensures your visitors’ data stays safe, builds trust, and keeps Google happy. If you’ve looked for the old “AutoSSL or SSL/TLS Status” button recently and noticed it’s missing, don’t worry! cPanel updated its look. Issuing…
Emails forwarded from cPanel to Hotmail or Outlook.com addresses can arrive inconsistently or not at all — particularly automated emails like OTPs and access codes. This is a known issue with several possible causes. Why Does This Happen? SPF alignment breaks on forwarding — when your hosting server re-sends a…
Overtime your cPanel account will start to fill up as you use it, eventually causing it to reach/exceed it’s storage limit. There can be various reasons for why the storage is full on your account (e.g. emails, images, backups etc) and this guide will help to show you how you…
Overview When uploading files to the WordPress Media Library, you may encounter errors such as: “Unexpected response from the server””HTTP error””The uploaded file exceeds the upload_max_filesize directive”Upload progress bar stalling or timing out These errors are most commonly caused by PHP configuration limits on the server. This guide will help…
Overview When setting up an email account in Thunderbird on shared cPanel hosting, you may see a warning such as: “The certificate is not trusted because it is self-signed””The certificate is only valid for hosting06.layerip.com””Unable to verify the identity of the server” This is a common and expected behavior on…
WordPress Plugin Update “Could Not Copy File” Error on Reseller Hosting Overview When updating WordPress plugins on reseller hosting, you may encounter an error such as: “Could not copy file””Update failed: Could not copy file.” This is a file permissions or ownership issue on the server and requires engineer assistance…