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Sometimes you may need to add a document to your website. This is where the File Manager in cPanel can help with managing/editing and uploading files. 1. Login to your cPanel account. When you first set up an account with us, you would have received an email with the details on how you…
Description If emails sent to a mailbox are not appearing, the cause may not be a delivery failure. In this case, messages were being received successfully, but the mailbox was configured to automatically delete messages identified as spam. This can make it appear that incoming mail has stopped working. Symptoms…
Tried to send an email with attachments but it got rejected? The recipient’s mail server probably has a size limit. Here’s how to fix it and send it again. What’s Happening Some mail servers won’t accept messages above a certain size limit. If your email includes large attachments or high-resolution…
Something’s gone wrong with your website and you need to roll it back. Before you restore everything, it’s worth taking a moment to work out what actually broke — restoring only what’s needed is faster, less disruptive, and means you don’t lose changes that weren’t part of the problem. This…
As a reseller, you can grant SSH (Secure Shell) access to cPanel accounts you manage through WHM. SSH allows account holders to connect to the server via a command-line interface — useful for tasks such as running scripts, managing files, and using developer tools. There are two methods available to…
JetBackup keeps automatic backups of each email account on your hosting. You can restore a mailbox to a previous state, or download a copy of the backup to keep locally. ⚠️ WARNING: Restoring an email account replaces the entire mailbox with the version from the backup you select. Any emails…
JetBackup maintains automatic backups of your hosting account, including files, databases, email accounts, cron jobs, DNS zones, and SSL certificates. You can restore any of these from a previous backup point, or download a copy to keep locally. This guide covers full account restores and downloads. If you only need…
JetBackup keeps automatic backups of each MySQL database on your hosting account. You can restore a database to a previous state, or download a copy of the backup to keep locally. ⚠️ WARNING: Restoring a database will completely overwrite the existing database with the same name. Any changes made between…
JetBackup keeps automatic backups of your entire home directory. Unlike a full account restore, the home directory option lets you select individual files and folders to restore — so you can recover a single deleted file or revert a specific directory without touching the rest of your account. ⚠️ WARNING:…
Need to point your domain to a new server? If we manage your DNS, our support team can make the change for you. Here’s exactly what you need to do. You might need a DNS change if: A new hosting provider or developer asked you to point your domain elsewhere…