If you have any question you can ask below or enter what you are looking for!
You can use the asterisk / * symbol to create wildcard redirects in Scout, or use the Preferred domain feature. What is a wildcard redirect? A wildcard redirect preserves the page that was requested on the domain that the visitor is being redirected away from. For example, someone visiting domain.com/about…
Overview If you’ve registered a domain with a spelling mistake or typo, unfortunately it is not possible to rename or modify a domain name once it has been registered. This is a technical limitation at the registrar level and applies to all domain registrars worldwide. Why Domain Names Cannot Be…
If you have a domain name and do not require a hosting but just want to forward or redirect the domain to another website or an Esty shop URL, you can make use of the domain forwarder in domain management in your client area Also, you want to forward email…
Subdomains (e.g. staging.yourdomain.com) are treated as independent sites in Scout and to create a subdomain, simply head to Sites, click Add a Site at the top-right and then select the Subdomain option. Enter the first part of the domain (e.g. staging) in the first field and select the parent domain…
You added the Google Workspace verification record to your DNS, but verification keeps failing. The issue is usually a typo in the DNS record or your domain pointing to the wrong nameservers. What’s Happening Google needs to find a specific TXT record in your DNS to verify you own the…
cloudabove can assist to register a domain on your behalf and assign it to an existing contact on your account. This is useful when a domain needs to be added under a specific registrant or account contact without making changes yourself. Purpose A customer wants a new domain registered and…
You updated your domain’s nameservers but it still looks like the old ones are active. Don’t panic—this is usually just DNS caching. Here’s how to verify the update actually went through. What’s Happening When you change nameservers, the update doesn’t appear instantly everywhere. Your local device and network might still…
You removed a domain forward and now instead of your website, you see a folder listing (“Index of /”). Your site files are there—they’re just not being found. Here’s why and how to fix it. What’s Happening When you had a domain forward or 301 redirect active, the domain was…
Your hosting account suddenly shows massive disk usage, but you can’t find what’s taking up the space. The culprit? A bloated error log file hiding in your site’s root directory. What’s Happening Websites generate error logs to record problems—PHP errors, plugin issues, theme conflicts, etc. Normally these files stay small.…
Your domain isn’t showing an SSL certificate? If you’re on a reseller account, AutoSSL can issue and install one automatically. Here’s how to get it set up. What’s Happening Without an active SSL certificate, your domain won’t work over HTTPS. Visitors will see browser security warnings or the connection will…