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Your hosting account suddenly shows massive disk usage, but you can’t find what’s taking up the space. The culprit? A bloated error log file hiding in your site’s root directory. What’s Happening Websites generate error logs to record problems—PHP errors, plugin issues, theme conflicts, etc. Normally these files stay small.…
Your domain isn’t showing an SSL certificate? If you’re on a reseller account, AutoSSL can issue and install one automatically. Here’s how to get it set up. What’s Happening Without an active SSL certificate, your domain won’t work over HTTPS. Visitors will see browser security warnings or the connection will…
Name servers tell the internet which hosting provider is responsible for your domain. Updating them is typically required when you move your website or email to a new host. This guide walks you through updating your domain’s name servers via the client portal. Before you begin Make sure you have…
If a domain has expired and the renewal is paid after the grace period, the website may still appear unavailable for a short time, even though the renewal has been completed. Even though the renewal is virtually instant in most cases, it can take a further 24 hours before you’re…
Need to point your domain to a new server? If we manage your DNS, our support team can make the change for you. Here’s exactly what you need to do. You might need a DNS change if: A new hosting provider or developer asked you to point your domain elsewhere…
When you set up a subdomain – such as clone.yourdomain.com or staging.yourdomain.com for example, you need to create a DNS A record to point it to the correct server. This guide explains what an A record is and how to add one. What is a DNS A Record? A DNS…
Before you begin (important for existing services) If there are any active services on your domain (for example, a live website or email accounts), please contact our support team before you request the transfer. We’ll make sure your DNS zone is set up on our side first so that your website…
Description If your domain is registered with another provider and you want cloudabove to host both the website and email for that domain, the simplest setup is to point the domain to your hosting account using the cloudabove nameservers. Once the domain is pointing correctly, the SSL certificate is usually…
👉 The following guide applies to non-UK domains (e.g. .com, net, org). If you need to transfer your *.uk domain, please see Transferring a .uk domain away from cloudabove To transfer your domain away from cloudabove simply involves ensuring your domain is unlocked and then supplying the domain’s EPP/authorisation code.…
If you need to transfer a domain out of your cloudabove account, simply follow these steps: Request your new registrar’s IPS tag Login to your account via my.cloudabove.com Navigate to Domains Select the *.uk domain you would like to transfer Click Release Domain under the left-hand Manage section Enter your…