Installing Node.js on a Scout server
Step-by-step guide to installing Node.js on a Scout-managed server using the Application drop-down.
Scout Control Panel
Setting Up Redirects in Scout
Scout managed servers use the nginx web server which doesn’t natively support .htaccess files. However, you can easily create page and domain redirects directly from the Scout Control Panel. How to Create a Redirect Log in to your Scout Control Panel Navigate to Sites and select the relevant domain In…
WordPress login via Scout shows a critical error
If you’re using Scout’s WordPress SSO feature to access the dashboard and see the error message “There has been a critical error on this site”, it usually means the WordPress user that Scout is trying to use has changed. To clear the issue, trigger a manual refresh of the WordPress…
Creating a subdomain in Scout
Subdomains (e.g. staging.yourdomain.com) are treated as independent sites in Scout and to create a subdomain, simply head to Sites, click Add a Site at the top-right and then select the Subdomain option. Enter the first part of the domain (e.g. staging) in the first field and select the parent domain…
Scout trusted IPs not working (401/403 or timeout errors)
If you’ve added an IP address to your site’s Trusted IPs but you’re still having issues with 401 or 403 errors when trying to access your site, here are some things to check first: Are you using Cloudflare? If your domain is using Cloudflare, ensure that the Cloudflare toggle is…
Moving your website from one Scout Server to another
With Scout Control Panel, you can have multiple Servers in the panel for different sites. Thus, you may want to migrate a site between Scout servers e.g making a copy of your site to your other server as a backup. This guide walks you through the full process, including prerequisites,…
Managing Redirects on Nginx-Hosted Domains
Need to redirect some specific URLs while also catching all other traffic with a wildcard redirect? Nginx works differently than Apache, and you may need server-level configuration to do both. The Difference On Apache, you’d use .htaccess files. On Nginx, redirects are managed in the server configuration file. This matters…
I can’t access my Scout server or site – have I been blocked?
If you’ve recently been trying to login to SFTP or SSH and you suddenly can’t access your Scout server(s) or site(s), it’s possible your IP address has been blocked by our security. How to get your IP address unblocked If you suspect you have been blocked, simply login to your…
Identifying and resolving database connection error from exhausted hosting storage
A website may display a database connection error when the hosting account has run out of available storage. In such situation, the database service itself may still be running, but the site cannot connect or operate correctly until disk space is freed. Symptoms You see a message on the website…
Import an existing Git repo in Scout Control Panel
If you’ve recently migrated a site into Scout that was previously deployed using Git, you can easily import the Git configuration to continue using Scout’s Git features Login to Scout Control Panel through your cloudabove customer area (my.cloudabove.com) Open the site’s settings via Site and then Settings Select the Git…