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If you’re using Scout’s WordPress SSO feature to access the dashboard and see the error message “There has been a critical error on this site”, it usually means the WordPress user that Scout is trying to use has changed. To clear the issue, trigger a manual refresh of the WordPress…
Subdomains (e.g. staging.yourdomain.com) are treated as independent sites in Scout and to create a subdomain, simply head to Sites, click Add a Site at the top-right and then select the Subdomain option. Enter the first part of the domain (e.g. staging) in the first field and select the parent domain…
If you’ve added an IP address to your site’s Trusted IPs but you’re still having issues with 401 or 403 errors when trying to access your site, here are some things to check first: Are you using Cloudflare? If your domain is using Cloudflare, ensure that the Cloudflare toggle is…
With Scout Control Panel, you can have multiple Servers in the panel for different sites. Thus, you may want to migrate a site between Scout servers e.g making a copy of your site to your other server as a backup. This guide walks you through the full process, including prerequisites,…
Need to redirect some specific URLs while also catching all other traffic with a wildcard redirect? Nginx works differently than Apache, and you may need server-level configuration to do both. The Difference On Apache, you’d use .htaccess files. On Nginx, redirects are managed in the server configuration file. This matters…
If you’ve recently been trying to login to SFTP or SSH and you suddenly can’t access your Scout server(s) or site(s), it’s possible your IP address has been blocked by our security. How to get your IP address unblocked If you suspect you have been blocked, simply login to your…
If you’ve recently migrated a site into Scout that was previously deployed using Git, you can easily import the Git configuration to continue using Scout’s Git features Login to Scout Control Panel through your cloudabove customer area (my.cloudabove.com) Open the site’s settings via Site and then Settings Select the Git…
Description If you need to keep a WordPress website publicly accessible but prevent access to the WordPress administration area, you can enable WordPress dashboard protection in Scout Control Panel. This blocks access to the WordPress back end unless the visitor is connecting from an approved IP address. Purpose The website…
If you’ve found malware or suspect your site has been infected, we’re here to help. How to know if your site is infected with malware Most infected sites may have the following symptoms: Randomly redirecting to third-party sites Suspicious content changes (e.g. defacement, new pages, unrelated content) Unrecognised admin-level users…
A video guide on Scout’s full page caching feature