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All posts by Steve N

Cloning WordPress via Plesk

This guide explains how to clone a WordPress site to a new domain using Plesk’s WordPress Toolkit. In this example, we clone yourdomain.com to clone.yourdomain.com. 💡 Your subdomain (e.g. clone.yourdomain.com) will need a DNS A record pointing to your server before the cloned site will be accessible. If you haven’t…

Using Plesk to install WordPress

This guide will walk you through how to install WordPress on your domain using the WP Toolkit in Plesk. The process is quick and straightforward — Plesk’s WP Toolkit handles the entire setup automatically, including creating the database, configuring files, and securing your installation. Prerequisites Access to your Plesk control…

SSL Certificate Validity Changes Explained (199-Day Certificates)

Why SSL Certificates Are Now Valid for 199 Days Overview You may notice that newly issued SSL certificates are now valid for 199 days instead of 365 days. This is part of an industry-wide change introduced by Certificate Authorities (such as Sectigo and DigiCert) to improve security standards across the…

Add your email account to your iPhone or iPad (iOS 16)

This guide will help you add your newly created email account to your Apple device, which could be an iPhone or iPad. 💡 Please note that these instructions are for iOS 16, if you are using a newer or older device the user interface may vary slightly. 1. On your…

Using Webmail to create ‘Autoresponders’

1. Firstly, login to your mailbox using Webmail. In most cases typing your domain name followed by “/webmail” ( e.g. https://example.com/webmail OR https://webmail.example.com) will take you right to your login screen.  Alternatively, you can access Webmail directly from cPanel. We have a guide on how to access cPanel here: cloudabove.com/help/how-to-login-to-cpanel/ 2. Login to your mailbox…

Resetting your email password

This guide will show you how to change an email password using cPanel. 1. Login to your cPanel account. When you first set up an account with us, you would have received an email with the details on how you can gain access to your control panel. If you have lost…

Mac Mail – Adding an email account

This guide will walk you through the process of adding an email account within Mac Mail. Open Mac Mail 1. When you have opened Mac Mail, at the top left, click ‘Mail’ > ‘Preferences…’ 2. Select ‘Accounts’ then click the + icon to add a new account. 3. You will then be asked…

Gmail changes from January 2026: POP fetching and Gmailify ending

What’s changing? From January 2026, Google are removing support in Gmail for: “Check mail from other accounts” (POP fetching) – the feature that pulled mail from another mailbox into your Gmail inbox. Gmailify – the feature that applied Gmail spam filtering and inbox features to a third-party mailbox. This mainly…

Reset Your SFTP Password in Scout

You can reset your SFTP password in Scout in just a few clicks. This is useful if: You want to improve the security of your account, or You need to share SFTP login details with a trusted developer. Login to your cloudabove account Go to cloudabove.com Login to your account…

Transferring a .co.uk domain to cloudabove

⚠️ Note: If your domain is already being used for email, a website, or any other services, please read the next section carefully before starting the transfer. Before you begin (important for existing services) If there are any active services on your domain (for example, a live website or email…