FAQ

FAQ

5 Articles

Speeding up WordPress with the LiteSpeed Cache plugin

Summary: If your website runs on WordPress, we strongly recommend installing the free LiteSpeed Cache plugin. Because our servers run on LiteSpeed technology, the plugin talks directly to the web server and gives you server-level caching that standard caching plugins simply can’t match. This article explains what it does, why…

Locating and Creating robots.txt in Scout Control Panel

What is robots.txt? robots.txt is a plain text file that tells search engine crawlers (like Google, Bing, and others) which pages or sections of your website they are allowed to visit. It sits in the root of your website and is one of the first files a crawler looks for…

How long does it take for a domain to become active again after suspension?

If a domain has expired and the renewal is paid after the grace period, the website may still appear unavailable for a short time, even though the renewal has been completed. Even though the renewal is virtually instant in most cases, it can take a further 24 hours before you’re…

How long does a domain take to be registered?

Most domain registrations are instant, but in some cases, they may need to be reviewed by the cloudabove team, or additional information is required to complete the registration. Whilst the domain is being processed, the order or domain status will show as pending. If the domain is showing as active,…

Do you help migrate?

Yes! We do. We offer a comprehensive start to finish migration service free of charge to new customers. This includes an initial review of your account (to check and understand your requirements), scheduling, secure backup and transfer of all website data and e-mail, reconfiguration, testing, and DNS switchover. We can carry…