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If you’ve lost or forgotten your cPanel password, don’t worry — you can reset it quickly without contacting support in most cases. Option 1 — Reset via the Login Page Go to your cPanel login page (e.g. yourdomain.com:2083 or cpanel.yourdomain.com) Click Reset Password Enter your cPanel username or the email…
Two-factor authentication (2FA) adds a second layer of protection to your account by requiring a time-based code from an authenticator app in addition to your password. This guide walks through enabling 2FA from your account portal. Step 1: Open Security Settings From your my.cloudabove.com account dashboard, open the account menu…
Passwords remain the most common way to protect accounts, but choosing and managing them well makes the difference between strong security and easily compromised accounts. This guide outlines practical approaches to password management for both individuals and teams. Why Password Management Matters Weak or reused passwords are one of the…
1. Log in to Plesk Access your Plesk control panel using the login details provided by your hosting provider. From the left‑hand menu, select Websites & Domains. 2. Open the Let’s Encrypt Extension Locate the domain you want to secure. Click SSL/TLS Certificates. If you see an existing Let’s Encrypt…
Having a secure website isn’t just a nice-to-have anymore—it’s a must! A free SSL certificate ensures your visitors’ data stays safe, builds trust, and keeps Google happy. If you’ve looked for the old “AutoSSL or SSL/TLS Status” button recently and noticed it’s missing, don’t worry! cPanel updated its look. Issuing…
Your client portal supports multiple users under a single account. This means you can invite colleagues, team members, or contractors to access your account with their own login, without sharing your password. Each person can be given exactly the right level of access for their role, and that access can…
Overview Our shared and reseller hosting servers use CloudLinux with CageFS to isolate hosting accounts from one another. This improves both security and stability for all customers on the server. What Is CloudLinux? CloudLinux is a specialised operating system for shared hosting. It enforces per-account resource limits (CPU, memory, I/O)…
If you’ve added an IP address to your site’s Trusted IPs but you’re still having issues with 401 or 403 errors when trying to access your site, here are some things to check first: Are you using Cloudflare? If your domain is using Cloudflare, ensure that the Cloudflare toggle is…
If you’ve recently been trying to login to SFTP or SSH and you suddenly can’t access your Scout server(s) or site(s), it’s possible your IP address has been blocked by our security. How to get your IP address unblocked If you suspect you have been blocked, simply login to your…
Your domain isn’t showing an SSL certificate? If you’re on a reseller account, AutoSSL can issue and install one automatically. Here’s how to get it set up. What’s Happening Without an active SSL certificate, your domain won’t work over HTTPS. Visitors will see browser security warnings or the connection will…