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Account lockouts can be confusing, especially when you receive a notification but don’t know which system triggered it. This guide helps you identify the source of a lockout, review the relevant logs, and gather the right information before contacting support. 1. Common Sources of Account Lockouts 1.1 WordPress Security Plugins…
Description A third-party integration may fail to connect to a WordPress REST API endpoint and return a 403 Forbidden response, even though the endpoint is available in a browser. This can happen when automated requests are blocked by server-side bot protection rather than by WordPress itself. Symptoms The affected service…
Overview When uploading files to the WordPress Media Library, you may encounter errors such as: “Unexpected response from the server””HTTP error””The uploaded file exceeds the upload_max_filesize directive”Upload progress bar stalling or timing out These errors are most commonly caused by PHP configuration limits on the server. This guide will help…
WordPress Plugin Update “Could Not Copy File” Error on Reseller Hosting Overview When updating WordPress plugins on reseller hosting, you may encounter an error such as: “Could not copy file””Update failed: Could not copy file.” This is a file permissions or ownership issue on the server and requires engineer assistance…
Managing MySQL databases is a common task when maintaining websites or applications. phpMyAdmin provides an easy‑to‑use web interface for exporting, importing, and running SQL queries without needing command‑line access. This guide walks you through: Exporting a database Importing a database Running SQL queries in phpMyAdmin Accessing phpMyAdmin You can usually…
If you’re using Scout’s WordPress SSO feature to access the dashboard and see the error message “There has been a critical error on this site”, it usually means the WordPress user that Scout is trying to use has changed. To clear the issue, trigger a manual refresh of the WordPress…
Your WordPress site received a suspicious comment with weird links or promotional content. Don’t worry—this is spam targeting your comments section, not a sign your site is compromised. What’s Happening Spammers submit comments through your WordPress comments form hoping: You’ll approve it and they get a link from your site…
Description A WordPress site may show a critical error in the admin area immediately after installing or enabling a premium page builder add-on. The issue may be caused by a compatibility mismatch between the core plugin and its premium extension, which triggered a PHP fatal error and prevented normal access…
A website may display a database connection error when the hosting account has run out of available storage. In such situation, the database service itself may still be running, but the site cannot connect or operate correctly until disk space is freed. Symptoms You see a message on the website…
Description If Google Ads reports that no Google tag is installed on your WordPress website, the site may need the Site Kit by Google plugin installed and connected before conversion tracking can be completed. Installing the plugin alone is not enough: the final setup must be completed by signing in…