All posts by Thelma R
Troubleshooting Cron Jobs in cPanel: Common Fixes & Setup
A Cron Job is a automated task scheduled to run at specific intervals on the server (e.g., sending email newsletters every morning, clearing temporary caches hourly, or running WordPress maintenance tasks). Common Cron Job Pitfalls & How to Fix Them If your scheduled cPanel cron jobs are failing to run…
Improving WordPress Performance with Redis Object Caching
What Is Redis Object Caching? Redis is an in-memory database caching system that speeds up WordPress by storing frequent database query results in RAM. Instead of querying the database every time a page loads, WordPress fetches stored results instantly from Redis—significantly reducing server load and page load times. Is Redis…
Managing SFTP Access: Requesting Password Resets and User Changes
SFTP (Secure File Transfer Protocol) allows you and your developers to securely upload and edit files on your server. Because SFTP operates directly at the server level, managing users and passwords works a little differently than standard cPanel or website logins. This guide explains how SFTP user management works, why…
How to Find Mailchimp DNS Records for Domain Authentication
Setting up Mailchimp domain authentication improves email deliverability and keeps your messages out of spam. To set this up, Mailchimp requires adding specific CNAME / DKIM records to your domain’s DNS. If you would like our support team to add these records on cloudabove for you, follow these quick steps…
Creating an Out of Office auto response in cPanel
When you’re away from your inbox whether for vacation, holidays, or business travel, setting up an out-of-office autoresponse ensures that anyone who contacts you knows when to expect a reply and who to reach in your absence. What Is an Autoresponder? An autoresponder is an automatic email reply that informs…
How to Fix “Error Establishing a Database Connection” in WordPress
If you visit your WordPress site and see a blank white screen displaying “Error establishing a database connection”, don’t panic! This is one of the most common errors in WordPress, and it usually means WordPress has lost communication with the database where all your posts, pages, and settings are stored.…
How to Reset a Lost cPanel Password
If you’ve lost or forgotten your cPanel password, don’t worry — you can reset it quickly without contacting support in most cases. Option 1 — Reset via the Login Page Go to your cPanel login page (e.g. yourdomain.com:2083 or cpanel.yourdomain.com) Click Reset Password Enter your cPanel username or the email…
How to Fix WordPress Critical Errors After a PHP Upgrade
Upgrading your site’s PHP version (for example, moving from PHP 7.4 to PHP 8.x) is essential for security and speed. However, it’s not uncommon to hit a snag immediately after an upgrade, such as seeing the dreaded message: “There has been a critical error on this website. Please check your…
Understanding Mailbox Quotas vs. Account Disk Limits in cPanel
A common point of confusion when setting up email accounts in cPanel is the difference between an individual Mailbox Quota and your overall Account Disk Limit. If you’ve set a mailbox to “Unlimited”, you might wonder why you suddenly receive storage warnings or why your emails stop arriving. This guide…
How to Issue a Free SSL Certificate in cPanel (New Method)
Having a secure website isn’t just a nice-to-have anymore—it’s a must! A free SSL certificate ensures your visitors’ data stays safe, builds trust, and keeps Google happy. If you’ve looked for the old “AutoSSL or SSL/TLS Status” button recently and noticed it’s missing, don’t worry! cPanel updated its look. Issuing…