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Your hosting account suddenly shows massive disk usage, but you can’t find what’s taking up the space. The culprit? A bloated error log file hiding in your site’s root directory. What’s Happening Websites generate error logs to record problems—PHP errors, plugin issues, theme conflicts, etc. Normally these files stay small.…
Your domain isn’t showing an SSL certificate? If you’re on a reseller account, AutoSSL can issue and install one automatically. Here’s how to get it set up. What’s Happening Without an active SSL certificate, your domain won’t work over HTTPS. Visitors will see browser security warnings or the connection will…
Your hosting control panel shows three default MX records with priorities 10, 20, and 30. The first two may point to one mail server, but the third points to a different domain. It looks like a typo, but it’s intentional and correct. Why It’s Different Mail servers use these records…
Your website suddenly feels sluggish or won’t load properly? A long-running MySQL process might be stuck in the background. Here’s how to spot it and fix it. 👉 The following guide is primarily aimed at cloud or dedicated server customers. If you’re on a shared or managed hosting service and…
Tried to send an email with attachments but it got rejected? The recipient’s mail server probably has a size limit. Here’s how to fix it and send it again. What’s Happening Some mail servers won’t accept messages above a certain size limit. If your email includes large attachments or high-resolution…
Need to point your domain to a new server? If we manage your DNS, our support team can make the change for you. Here’s exactly what you need to do. You might need a DNS change if: A new hosting provider or developer asked you to point your domain elsewhere…
Scammers send fake emails that look like they’re from your host, webmail, or support team. They’re designed to scare you into clicking a link or handing over your password. Here’s how to spot them and stay safe. What You’re Dealing With You may get an email claiming your mailbox or…
What’s Happening You sent an email from your domain, but it never arrived in the recipient’s inbox. No error appeared on your end, so what went wrong? The truth: If messages sent from your domain email address appear to go missing, the sending service may still be working correctly. In…
What’s Happening Email delivery or forwarding fails when your hosting account runs out of disk space. The mail system can’t write new messages or process forwarding until you free up storage. Common Signs You may see a server error when trying to access or manage email, or forwarded mail may…
Keep automated attackers off your site. Scout blocks malicious bots by default, but you can fine-tune protection or add exceptions for legitimate bots you trust. Step 1: Open Security Settings Log into cloudabove.com and open your Scout Control Panel. Click the Settings icon beside the site you want to protect.…