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This article explains how your portal login works, which email address is used as your username, and what to do if you’ve lost or forgotten your credentials. It also clarifies the difference between portal access and hosting control panel access, and when to contact support for help. Portal Username: Which…
cloudabove can assist to register a domain on your behalf and assign it to an existing contact on your account. This is useful when a domain needs to be added under a specific registrant or account contact without making changes yourself. Purpose A customer wants a new domain registered and…
👉 The following guide applies to non-UK domains (e.g. .com, net, org). If you need to transfer your *.uk domain, please see Transferring a .uk domain away from cloudabove To transfer your domain away from cloudabove simply involves ensuring your domain is unlocked and then supplying the domain’s EPP/authorisation code.…
If you need to transfer a domain out of your cloudabove account, simply follow these steps: Request your new registrar’s IPS tag Login to your account via my.cloudabove.com Navigate to Domains Select the *.uk domain you would like to transfer Click Release Domain under the left-hand Manage section Enter your…
At cloudabove, you’re free to come & go as you please and it’s straight forward to request a cancellation through your cloudabove account. We’re rarely beaten on price and never on quality, so if you’re seeking pastures new for whatever reason, please talk to us first. Likewise, if you’re moving…
If you’re looking to review your costs, you can see a list of your services and their monthly or annual costs in your cloudabove customer portal. Login to your cloudabove account via my.cloudabove.com Select Services from the top menu You will see a table of your services, including the product…
Your customer account email address is used to login to your cloudabove portal at my.cloudabove.com. You’ll primarily use this account to order services, pay bills and access your ticket history. If you need to update the email address associated with your account, there are two profiles that need changing: Account…
If you no longer need a domain, it’s important that you turn off auto-renewal to ensure it’s not renewed for a further year. Once a domain is renewed, it cannot be reversed and we unfortunately cannot issue a refund as we’re not able to recover the cost of the renewal…