Understanding Your MX Records

Your hosting control panel shows three default MX records with priorities 10, 20, and 30. The first two may point to one mail server, but the third points to a different domain. It looks like a typo, but it’s intentional and correct.

Why It’s Different

Mail servers use these records in order of priority. Having a third MX record on a different domain is part of how your mail routing works. Changing it would break your email delivery.

What to Do

When you add these to your external DNS provider (like Cloudflare), copy them exactly as shown in your hosting control panel:

Priority 10: mx10.[your-domain]
Priority 20: mx20.[your-domain]
Priority 30: mx30.[different-domain]

Don’t modify the third one. Even though it looks different, that’s the right setup.

1. Add or confirm the MX records in your external DNS provider exactly as listed in your hosting control panel.
2. Use priority 10 for mx10.cloudabove.com.
3. Use priority 20 for mx20.cloudabove.com.
4. Use priority 30 for mx30.cloudabove.com.
5. Do not change the third MX hostname simply to match the first two unless cloudabove support has advised a different custom mail configuration for your service.

If you use a third-party DNS provider, copy the values exactly from the control panel rather than assuming the final record should match the others.