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Most domain registrations are instant, but in some cases, they may need to be reviewed by the cloudabove team, or additional information is required to complete the registration. Whilst the domain is being processed, the order or domain status will show as pending. If the domain is showing as active,…
Description When WordPress performs an update — whether to the core software, a theme, or a plugin — it automatically creates a .maintenance file in the root of the WordPress installation. This puts the site into maintenance mode and displays a “Briefly unavailable for scheduled maintenance. Check back in a…
👉 The following guide applies to non-UK domains (e.g. .com, net, org). If you need to transfer your *.uk domain, please see Transferring a .uk domain away from cloudabove To transfer your domain away from cloudabove simply involves ensuring your domain is unlocked and then supplying the domain’s EPP/authorisation code.…
If you need to transfer a domain out of your cloudabove account, simply follow these steps: Request your new registrar’s IPS tag Login to your account via my.cloudabove.com Navigate to Domains Select the *.uk domain you would like to transfer Click Release Domain under the left-hand Manage section Enter your…
If you’ve found malware or suspect your site has been infected, we’re here to help. How to know if your site is infected with malware Most infected sites may have the following symptoms: Randomly redirecting to third-party sites Suspicious content changes (e.g. defacement, new pages, unrelated content) Unrecognised admin-level users…
At cloudabove, you’re free to come & go as you please and it’s straight forward to request a cancellation through your cloudabove account. We’re rarely beaten on price and never on quality, so if you’re seeking pastures new for whatever reason, please talk to us first. Likewise, if you’re moving…
If you’re looking to review your costs, you can see a list of your services and their monthly or annual costs in your cloudabove customer portal. Login to your cloudabove account via my.cloudabove.com Select Services from the top menu You will see a table of your services, including the product…
A video guide on Scout’s full page caching feature
A video guide on how to deploy your Scout-hosted app via Git
A video guide on how to use Scout’s webhooks to automate deployments when pushing to a Git repository